Terms & Conditions

Last Updated: 23 August 2026

Welcome to Sri Tirumala International Courier. By accessing our website or using our courier and logistics services, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our website or services.

1. About Our Services

Sri Tirumala International Courier provides courier coordination, parcel and document handling, domestic and international shipping support, and related logistics services.

Our services may be fulfilled through our own operations and/or trusted courier, logistics, and delivery partners.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

Provide false, inaccurate, or misleading information.
Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to the website or its systems.
Interfere with the operation or security of the website.
Use the website to transmit harmful or malicious content.

We reserve the right to restrict or terminate access where misuse is identified.

3. Shipment Information

Customers are responsible for providing accurate and complete information when booking or enquiring about a shipment, including:

Sender details
Recipient details
Pickup and delivery addresses
Contact information
Package description
Package weight and dimensions
Any other information required for shipment processing

Incorrect or incomplete information may result in delays, additional charges, or unsuccessful delivery.

4. Prohibited Items

Customers must not send items that are prohibited or restricted under applicable laws, regulations, airline rules, customs requirements, or the policies of the relevant courier or logistics partner.

Examples may include hazardous materials, illegal substances, weapons, counterfeit goods, and other restricted items.

Customers are responsible for declaring the contents of their shipment accurately.

5. Customs and International Shipments

For international shipments, customers are responsible for providing accurate shipment descriptions, invoices, declarations, and other documents required for customs clearance.

Customs duties, taxes, clearance charges, or other government-imposed fees may apply depending on the destination, shipment contents, and applicable regulations.

Such charges may be payable by the sender or recipient depending on the shipment arrangement.

6. Delivery Times

Estimated delivery times provided by us are indicative and may vary depending on the destination, courier partner, customs clearance, weather, transportation conditions, documentation, or other circumstances beyond our reasonable control.

We do not guarantee a specific delivery time unless expressly agreed in writing.

7. Shipment Delays

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

Customs inspections or clearance delays
Weather conditions
Transportation disruptions
Natural disasters
Government restrictions
Strikes or operational disruptions
Incorrect address or contact information
Incomplete documentation
Events affecting our courier or logistics partners

8. Shipment Charges

Shipping charges may depend on factors including destination, package weight, dimensions, service type, shipment contents, and applicable taxes or additional charges.

Any quotation provided may be subject to verification of the actual shipment details.

Additional charges may apply where the information provided at the time of booking differs from the actual shipment.

9. Responsibility for Packaging

Customers are responsible for ensuring that shipments are appropriately packed and protected before handover.

We may refuse shipments that are inadequately packaged, improperly declared, prohibited, or otherwise unsuitable for transportation.

10. Loss, Damage, or Delivery Issues

We take reasonable care in coordinating shipments through our delivery network. However, the handling and transportation of shipments may involve third-party courier and logistics providers.

In the event of loss, damage, delay, or other delivery issues, customers should contact us as soon as possible so that the matter can be reviewed and addressed according to the applicable service and courier-partner policies.

11. Third-Party Services

We may work with third-party courier companies, logistics providers, payment providers, technology providers, and other service partners.

Their services may be subject to their own terms, conditions, policies, and limitations.

12. Payments

Where payment is required for our services, customers agree to provide accurate payment information and complete applicable charges.

Payments processed through third-party payment providers may be subject to those providers’ own terms and conditions.

13. Website Content

We make reasonable efforts to keep the information on our website accurate and up to date. However, we do not guarantee that all website content will always be complete, accurate, or free from errors.

We reserve the right to update, modify, or remove website content or services without prior notice.

14. Intellectual Property

All website content, including text, graphics, logos, images, design elements, and other materials, is owned by or licensed to Sri Tirumala International Courier unless otherwise stated.

You may not reproduce, copy, distribute, modify, or use our website content for commercial purposes without prior written permission.

15. Limitation of Liability

To the extent permitted by applicable law, Sri Tirumala International Courier shall not be responsible for indirect, incidental, consequential, or other losses arising from the use of our website or services where such losses are caused by circumstances beyond our reasonable control.

Any liability relating to a shipment may also be subject to the applicable terms and conditions of the courier or logistics provider handling that shipment.

16. Privacy

Your use of our website and services is also subject to our Privacy Policy, which explains how we collect and use personal information.

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, business operations, or applicable legal requirements.

The updated version will be published on this page with a revised Last Updated date.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India. Any disputes shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.

19. Contact Us

If you have questions regarding these Terms & Conditions, please contact us:

Sri Tirumala International Courier
Email: sritirumalaintlcourier@gmail.com
Phone: 93988 86816

By accessing our website or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.